At Alzeena, all our products are custom-made according to the customer’s measurements. We aim to deliver your orders efficiently while ensuring the highest quality standards. Below is our shipping policy:

1. Customization and Processing Time
• All our products are made-to-order and require 6 to 7 working days for customization.
• Once your product is ready, it will be dispatched within 2 working days.

2. Delivery Timeline
• The estimated delivery time is 2 working days after the product is dispatched.
• Delivery times may vary depending on the courier service and your location.

3. Responsibility for Delays
• While we strive to deliver on time, Alzeena will not be held accountable for delays caused by third-party courier services.
• Customers are encouraged to track their shipments for updates.

4. Tracking Information
• Tracking numbers can be provided upon customer request. Contact us at 0308-2305380 or hammadks111@gmail.com to request your tracking details.

5. Lost or Damaged Parcels
• Alzeena is not responsible for parcels that are lost or damaged during transit by third-party courier services.
• In case of such incidents, we recommend contacting the courier service directly to resolve the issue.

6. Shipping Costs
• Shipping charges will be calculated at checkout and added to the total order amount.

For further assistance regarding shipping, feel free to contact us at:
• Phone: 0308-2305380
• Email: hammadks111@gmail.com

Thank you for choosing Alzeena!