At Alzeena, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where returns are necessary. Below is our return policy:

Eligibility for Returns

  1. Incorrect Measurements: If the product does not meet the customer’s provided measurements, it may be returned.
  2. 2. Damaged Products: Products received in damaged condition are eligible for returns.
  3. Missing Items: If the product is missing any components, it can be returned.
  4.  Return Window: •
  5. All return requests must be initiated within 48 hours of receiving the product. • The product must also be dispatched back to us within the same 48-hour window from the time the return is approved.
  6. Process for Returns
  7.  Notification Window:
  8. • Customers must notify us of any issues within 48 hours of receiving the product. • For cases where the product is not liked, customers must notify us within the same 48-hour window and dispatch the product back within 48 hours of initiating the return process.
  9. Return Authorization:
  10.  Before sending the product back, customers must contact our support team at:
  11.  Phone: 0308-2305380 
  12. Email: hammadks111@gmail.com
  13. Returns without prior authorization will not be accepted.
  14. Shipping the Return: 
  15. Customers are responsible for securely packaging the product and dispatching it to our return address, which will be provided upon approval of the return request. Resolution Options 
  16. Store Credit: Once the return is processed and approved, customers will receive store credit equivalent to the purchase amount. 
  17. Exchange: Customers can use the store credit to order any other product from our catalog. Important Notes
  18. No Refunds: 
  19. We do not issue refunds under any circumstances.
  20. Returns result only in store credit or product exchange.
  21. Condition of Returned Items:
  22. All returned items must be in their original, unused condition with tags and packaging intact.
  23. Products showing signs of use or damage caused by the customer will not be accepted. By shopping with Alzeena, you agree to this Refund and Return Policy. For any questions or concerns, feel free to contact us at:
  24. Phone: 0308-2305380
  25. Email: hammadks111@gmail.com